Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Theralyft platform ("Platform"), operated by Theralyft ("we", "us", "our"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Service Description

Theralyft is a marketplace that connects clients seeking mental health support with independent, licensed therapists. We facilitate the connection, scheduling, secure communication, and payment between clients and therapists. We do not employ therapists and are not a healthcare provider.

2. Eligibility

• You must be at least 18 years old to use the Platform.
• You must provide accurate and complete information when creating an account.
• Therapists must hold a valid professional licence in their jurisdiction and keep their credentials current.
• You may not use the Platform if you have been previously banned by us.

3. Therapist Obligations

• Maintain an active and valid professional licence throughout your time on the Platform.
• Comply with the ethical codes of your professional licensing body.
• Maintain professional indemnity / malpractice insurance as required in your jurisdiction.
• Not provide services outside your scope of practice.
• Adhere to all applicable privacy laws (HIPAA, GDPR, APP, Zambia DPA) when handling client information obtained through the Platform.
• Complete the Stripe Connect onboarding to receive payouts.

4. Client Obligations

• Provide accurate information when submitting therapy requests.
• Treat therapists with respect and professionalism.
• Pay for services as agreed at the time of booking.
• Not record sessions without the explicit consent of the therapist.

5. Payment Terms

Payments are processed through Stripe. The Platform retains a 10% platform fee; therapists receive 90% of session fees. All fees are displayed before payment is confirmed. Refunds are handled on a case-by-case basis — contact support@theralyft.com within 48 hours of a session for refund requests.

6. Data Processing

Therapists act as independent data controllers for their client relationships. By using the Platform, therapists agree to our Data Processing Agreement, which governs how we process client data on their behalf. See our Privacy Policy for full details on data handling.

7. Prohibited Conduct

• Using the Platform for any unlawful purpose
• Impersonating another person or misrepresenting your qualifications
• Attempting to bypass the Platform to arrange off-platform payments
• Harassing, threatening, or abusing other users
• Uploading malicious code or attempting to compromise Platform security

8. Termination

Either party may terminate their account at any time. We reserve the right to suspend or terminate accounts that violate these Terms, without prior notice where required for safety. Upon termination, your right to use the Platform ceases immediately. Data deletion follows our Privacy Policy retention schedule.

9. Disclaimers & Limitation of Liability

The Platform is provided "as is". We do not warrant that therapy services provided by therapists on the Platform will achieve any particular outcome. To the maximum extent permitted by law, our total liability to you for any claim arising from use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim. We are not liable for the acts or omissions of independent therapists using the Platform.

10. Governing Law

These Terms are governed by the laws applicable in the jurisdiction of our registered entity. Where local mandatory consumer protection laws apply (including in the EU, UK, Australia, and Zambia), those rights are preserved and not limited by these Terms.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? legal@theralyft.com